Ctrl+Alt+Del: A Tech Restart

A business cannot grow without new customers. A dim-sum eatery and a TCM chain founded in the 60s are both leveraging digital tools to seek new customers. 3rd-gen owner of Swee Choon, Ernest Ting, took over the business in 2018. His first step was to focus the restaurant's transition into online delivery by partnering with various delivery platforms. Soon, Ernest learns there is a potentially untapped customer base in the east of Singapore. Meanwhile, Chien Chi Tow's 2nd-gen owner, Yen Lim, partners a digital consultation company to reinvent her ailing business. Yen wants to expand her customer base by attracting newer and younger customers. She has to rebrand the company with an improved website, eBooking system and mobile app and lastly, renovate her branches with an improved back end workflow.

Cast & Crew

A business cannot grow without new customers. A dim-sum eatery and a TCM chain founded in the 60s are both leveraging digital tools to seek new customers. 3rd-gen owner of Swee Choon, Ernest Ting, took over the business in 2018. His first step was to focus the restaurant's transition into online delivery by partnering with various delivery platforms. Soon, Ernest learns there is a potentially untapped customer base in the east of Singapore. Meanwhile, Chien Chi Tow's 2nd-gen owner, Yen Lim, partners a digital consultation company to reinvent her ailing business. Yen wants to expand her customer base by attracting newer and younger customers. She has to rebrand the company with an improved website, eBooking system and mobile app and lastly, renovate her branches with an improved back end workflow.

Ep 1 Expanding Customer Base
23 mins

To reach new customers, a dim sum eatery opens new outlets based on delivery data. Meanwhile, a traditional TCM chain reinvents itself with a new website and mobile app to attract younger customers.

Ep 1 Expanding Customer Base

To reach new customers, a dim sum eatery opens new outlets based on delivery data. Meanwhile, a traditional TCM chain reinvents itself with a new website and mobile app to attract younger customers.

Ep 2 Enhancing The Customer Experience
23 mins

To enhance and transform the customer experience, a furniture retailer digitalizes processes for its sales staff, while a group of artists builds a virtual music festival using gaming software.

Ep 2 Enhancing The Customer Experience

To enhance and transform the customer experience, a furniture retailer digitalizes processes for its sales staff, while a group of artists builds a virtual music festival using gaming software.

Ep 3 Increasing Productivity
23 mins

To cut down on human errors, a pork distributor automates its production line with a backend system and mobile app. A supply chain logistics provider does the same, but with robots.

Ep 3 Increasing Productivity

To cut down on human errors, a pork distributor automates its production line with a backend system and mobile app. A supply chain logistics provider does the same, but with robots.

Ep 4 Revamping Manpower Distribution
23 mins

To manage workers' schedules, a stevedoring business adopts a series of customised software systems, while a home maintenance business builds an app to do the same.

Ep 4 Revamping Manpower Distribution

To manage workers' schedules, a stevedoring business adopts a series of customised software systems, while a home maintenance business builds an app to do the same.

Ep 5 Boosting Efficiency
23 mins

A dental practice adopts digital imaging tools to improve efficiency, while a glass processing business cuts down on delays caused by machinery breakdowns with a new imaging tool.

Ep 5 Boosting Efficiency

A dental practice adopts digital imaging tools to improve efficiency, while a glass processing business cuts down on delays caused by machinery breakdowns with a new imaging tool.

Ep 6 Managing Inventory
23 mins

A ship chandler builds a B2B solution to manage orders from shipping vessels and maintain stock supplies, while a moving company adopts a virtual solution to take inventory of customers' belongings.

Ep 6 Managing Inventory

A ship chandler builds a B2B solution to manage orders from shipping vessels and maintain stock supplies, while a moving company adopts a virtual solution to take inventory of customers' belongings.

Additional Information

Ctrl+Alt+Del: A Tech Restart
Broadcasted2022
Genrescurrent affairs
Seasons1
Suitable For All Ages